We always do our best to ensure that the items we ship to you are in top condition. However, if you feel as though you have received an item that is faulty, we will be happy to have the product replaced free of charge within 14 days of your receipt date.
If you have received a faulty garment or incorrect size or colour than stated on your receipt, we will replace it with an identical garment. If the item is no longer available or unable to be replaced, we will provide you with a refund for the total value of the item. Please do not return faulty garments to Mrs Jones Lingerie. You only need to fill out the form below and upload a photo of the faulty garment or incorrect order in the form below to process your exchange. A replacement product will be sent to you within approximately 10 days of acceptance of your completed exchange form.
If you have ordered the wrong size or colour or have had a change of mind, you may exchange your garment, but you will be charged for the shipping fees. Standard postage fees will apply to return orders. Please refer to the size charts provided for all of our apparel to avoid ordering an incorrect size. To exchange, please fill out the form below. Print the form and include it in return package to Mrs Jones Lingerie to be mailed to the address below. You will be responsible for the return shipping of your parcel and you will be charged for the replacement shipping.
You may not return items that have been worn or washed. All returns must have all original tags and packaging to be accepted. Items may only be returned within 14 days of receipt.
Mrs Jones Lingerie
P.O. Box 5303
Algester, QLD 4115
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