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Mrs Jones Lingerie Terms & Conditions (“Agreement”)

This Agreement was last modified on the 11th August 2017.

These terms of use (Terms) govern your use of the Mrs Jones Lingerie Website and all related sites including but not limited to www.mrsjoneslingerie.com.au (the Website). Please read these Terms carefully.

1. Ownership

The Website and all content is operated and owned by Me & Mrs Jones Pty. Ltd., ABN: 612 024 610.
Mrs Jones Lingerie Pty. Ltd. is an Australian owned and operated business located in Australia.

2. Pricing

All prices on the Website are displayed in Australian dollars and you will be charged in Australian dollars. Pricing is subject to change without prior notice.

3. Orders

All orders submitted through the Website are subject to acceptance by Mrs Jones Lingerie.

After you submit your order, you will receive an email to confirm receipt of your order. This email confirmation does not constitute an acceptance of the order or an offer to sell products. Mrs Jones Lingerie reserves the right to refuse an order for any reason. We reserve the right to correct inadvertent errors, omissions or inaccuracies in relation to price, product availability, or product descriptions. Acceptance of all orders is subject to Mrs Jones Lingerie confirming availability and price for products ordered. If your order is rejected for any reason you will be given a full refund for any amount paid for the order. Mrs Jones Lingerie only accepts your offer, and concludes the contract of sale for the product(s) ordered by you, when we dispatch the product(s) and send an email confirming that the product(s) have been dispatched to you.We may cancel your order (included orders accepted by Mrs Jones Lingerie) without any liability to you if any of the products in your order are unavailable, or there were any errors in price or product description on the Website at the time of placing your order, or due to technical errors in processing your order. If we cancel your order for any reason you will be given a full refund for any amount paid for the order. If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

4. Communication

We use personally identifiable information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. We may also us your email to communicate with you about sales and promotions if you have requested such communication. There is an option to opt out of promotional communications from Mrs Jones Lingerie from your Account Dashboard.

5. Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our right and/or comply with a judicial proceeding, court order, or legal process served on our Website.

6. Refund and Return Policy

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

Exchange Policy: If you have ordered the wrong size or colour or have had a change of mind, you may exchange your garment, but you will be charged for the shipping fees. Standard postage fees will apply to return orders. Please refer to the size charts provided for all of our apparel to avoid ordering an incorrect size. To exchange, please click HERE and fill out the form. Please print the form and include it in the return package to Mrs Jones Lingerie to be mailed to the address below. You will be responsible for the return shipping of your parcel and you will be charged for the replacement shipping.You may not return items that have been worn or washed. All returns must have all original tags and packaging to be accepted. Items may only be returned within 14 days of receipt.

Mrs Jones Lingerie
P.O. Box 5303
Algester, QL 4115

7. Cancellations

To cancel an order you have placed with Mrs Jones Lingerie, you will need to contact customer support by email (info@mrsjoneslingerie.com.au). We will make all efforts to accommodate the cancellation of your order if your order has not yet shipped. When contacting Mrs Jones Lingerie to cancel an order, please provide your name, the order number, and your contact information. Please be aware that if the item has shipped, the order cannot be cancelled and our refund and return policy applies.

8. Shipment & Delivery

Products are delivered within approximately 3-14 business days of order. Your parcels will not include any references to lingerie products and will be discreetly packaged to ensure your privacy. Some orders will arrive in multiple parcels. Mrs Jones Lingerie only ships within Australia. We do not ship internationally. If you have not received your package within the designated time frame please contact customer service at:

info@mrsjoneslingerie.com.au